Terms and Conditions
1. Booking Process
a. Service Listings: The Platform allows you to view, select, and book various services (e.g., hotels, tours, experiences, etc.) provided by third-party providers ("Service Providers"). The details of each service, including price, availability, and terms, are provided by the respective Service Providers.
b. Booking Confirmation: By submitting a booking request through the Platform, you are making an offer to purchase the service at the specified price. The booking will be confirmed once you receive a confirmation email from the Platform, which includes booking details and any applicable terms and conditions from the Service Provider.
2. Pricing and Payment
a. Service Fees: The total price for the service will include the Service Provider’s price, any applicable taxes, and any additional fees, such as service or transaction fees charged by the Platform. The total amount will be clearly displayed before you finalize your booking.
b. Payment: Payment for services is due at the time of booking. Payments are processed through the Platform’s secure payment gateway OR IBFT method.
c. Currency: All prices on the Platform are presented in PKR, unless otherwise specified.
d. Adjustments: In the event of a Force Majeure, as outlined in Section 6, any additional expenses incurred shall be the responsibility of the customer. While the platform may, at its sole discretion, offer a discount or other concession as a gesture of goodwill, such actions shall not constitute a binding obligation.
3. Cancellation and Modifications
a. Cancellation by Customer: Cancellation policies vary by Service Provider and will be clearly outlined during the booking process. You are responsible for reviewing these policies and understanding the terms related to refunds or cancellations.
b. Modification of Bookings: If the Service Provider allows changes to a booking, such as date changes or additional requests, such changes must be requested through the Platform and may be subject to availability and additional fees.
c. Cancellation by Service Provider: In the event that a Service Provider cancels a booking, the Platform will notify you and offer alternative options, including a full refund or an alternate booking.
4. Customer Responsibilities
a. Accurate Information: You agree to provide accurate and complete information during the booking process, including personal details, payment information, and any specific requests related to the service.
b. Service Expectations: You agree to use the booked services in accordance with the terms and policies of the Service Provider. You are responsible for any damage or loss caused during your use of the service.
c. Conduct: You agree to behave in a respectful manner when interacting with Service Providers and other customers, and to comply with any rules, regulations, or policies set forth by the Service Providers (such as check-in/check-out times, conduct codes, etc.).
5. Limitation of Liability
a. Platform’s Role: The Platform acts solely as an intermediary to facilitate bookings between you and Service Providers. We do not directly provide the services listed on our site and are not responsible for the quality, availability, or safety of the services provided.
b. Service Providers: The Platform is not liable for any loss, injury, or damage arising from your use of services booked through the Platform, including, but not limited to, the actions or omissions of Service Providers.
c. Limitation: Our liability to you for any claim related to bookings made through the Platform shall be limited to the total amount paid for the booking that gave rise to the claim.
6. Force Majeure
Neither the Platform nor the Service Providers will be held liable for failure to fulfill any obligations under this Agreement due to causes beyond our reasonable control, including but not limited to natural disasters, political instability, pandemics, accidents, or any other event considered a force majeure event.
7. Privacy and Data Protection
a. Data Collection: By using the Platform, you agree to our Privacy Policy and consent to the collection and processing of your personal data as required to process your bookings and provide the services.
b. Third-Party Providers: Your personal information may be shared with Service Providers to the extent necessary for the booking and provision of services. These third parties are responsible for handling your data in accordance with their own privacy policies.
8. Modifications to Terms and Conditions
We reserve the right to modify, amend, or update these Terms and Conditions at any time. Any changes will be posted on the Platform, and the revised Terms and Conditions will be effective as of the date of posting. You are responsible for reviewing these Terms and Conditions regularly.
9. Account Security
If you create an account on the Platform, you are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to notify us immediately of any unauthorized use of your account.
10. Intellectual Property
All content on the Platform, including text, graphics, logos, and images, is the property of the Platform or its licensors and is protected by intellectual property laws. You agree not to reproduce, copy, or distribute any content without prior written consent from the Platform.
11. Severability
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.
12. Entire Agreement
This Agreement constitutes the entire understanding between you and the Platform regarding the use of the Platform and supersedes all prior or contemporaneous communications, whether oral or written.